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AI Summary
Founded in 2016 and headquartered in Wilmington, Delaware, Message Plane CRM is a purpose-built customer relationship management platform designed exclusively for the auto transport industry. The software powers 5,000+ monthly active users and has processed over 800,000 vehicle transports with 4+ million automated texts and emails delivered. Built by industry veterans who understand the unique challenges of auto transport brokerage, Message Plane offers seamless dispatch to major load boards (Central Dispatch, Super Dispatch), proprietary electronic signatures, AI-powered rapid pricing, QuickBooks Online integration, and robust automated follow-up systems. Each client receives their own secured server for top-tier data protection. The platform works across all devices via browser – no app downloads required. Free demonstrations and trials available with 7-14 day onboarding.
Message Plane CRM
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Your All-Inclusive Smart Software Built for Auto Transport Brokers
About
Message Plane CRM
Founded in 2016 and headquartered in Wilmington, Delaware, Message Plane CRM is a purpose-built customer relationship management platform designed exclusively for the auto transport industry. The software powers 5,000+ monthly active users and has processed over 800,000 vehicle transports with 4+ million automated texts and emails delivered. Built by industry veterans who understand the unique challenges of auto transport brokerage, Message Plane offers seamless dispatch to major load boards (Central Dispatch, Super Dispatch), proprietary electronic signatures, AI-powered rapid pricing, QuickBooks Online integration, and robust automated follow-up systems. Each client receives their own secured server for top-tier data protection. The platform works across all devices via browser – no app downloads required. Free demonstrations and trials available with 7-14 day onboarding.
Message Plane CRM
Automated Follow-Up System
Included in subscription
Robust ERP-level customer management with automated emails, texts, and notifications from lead to delivery.
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What’s included
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Continuous
Rapid Pricer (AI Pricing)
$250/month (optional)
Proprietary AI and machine learning pricing solution that generates accurate quotes 24/7.
What’s included
24/7 automated
Electronic Signatures (E-Sign)
Included in subscription
Proprietary e-signature system built and owned by Message Plane – no third-party dependencies.
What’s included
Instant
Load Board Dispatch
Included in subscription
Seamlessly dispatch to major load boards including Central Dispatch and Super Dispatch with one click.
What’s included
Instant sync
Lead Management & Distribution
Included in subscription
Capture, organize, and automatically distribute leads based on geo-location, time, and agent performance.
What’s included
Real-time
Quick Reference Guide
Service type
Duration
Complexity
Best for
Price range
Pricing Information
What to Expect: Common Scenarios
Scenario:
The Customization
Recommended:
Growing brokerages with specific needs
Pro Tip:
They can develop custom integrations if your software has an API – don't assume something can't be connected.
What’s involved?
Custom workflows, fields, and reports
Third-party API integrations
Scenario:
The Onboarding
Recommended:
New customers post-signup
Pro Tip:
Designate one person as your 'CRM champion' to coordinate with their onboarding team – it speeds everything up.
What’s involved?
7-14 day structured onboarding process
Data migration and system setup
Scenario:
The Free Trial
Recommended:
Teams ready to test-drive
Pro Tip:
Use the trial to test your most complex order type – if it handles that smoothly, everything else will be easy.
What’s involved?
Get hands-on access to the full platform
Import sample data and test real workflows
Scenario:
The Live Demo
Recommended:
Decision makers and key users
Pro Tip:
Bring your dispatch manager and top sales agent – they'll spot workflow improvements you might miss.
What’s involved?
See the platform in action with your scenarios
Ask questions about integrations and customization
Scenario:
The Discovery Call
Recommended:
Brokerages exploring CRM options
Pro Tip:
Come prepared with your current lead volume and team size – they'll customize the demo to your exact use case.
What’s involved?
Schedule a free demonstration
Discuss your current workflow and pain points
Location(s)
Frequently Asked Questions
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How do I get started with Message Plane CRM?
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Getting started is simple – schedule a free demonstration through their website or call 1-844-275-8555. During the demo, you'll see the platform in action with scenarios relevant to your brokerage. If it's a good fit, you can start a free trial to test it with your team. The full onboarding process takes 7-14 days to get your entire company set up, including data migration, user training, and workflow configuration. They have dedicated staff to guide you through every step. Insider tip: Request a demo during your slowest business hours so your key team members can attend without distraction.
What makes Message Plane different from other auto transport CRMs?
Several things set Message Plane apart. First, they own and built their electronic signature system in-house – no third-party dependencies. Second, their Rapid Pricer uses proprietary AI and machine learning for 24/7 automated pricing. Third, each client gets their own secured server for maximum data protection. Fourth, they offer a Chrome extension for popup caller ID that auto-populates records when calls come in – eliminating data entry errors. Compare The Carrier ranks them as known for 'simplicity and ease of use' with a 'clean interface.' Insider tip: They've processed 800,000+ transports and delivered 4+ million automated texts/emails – that's real scale and proven reliability.
What integrations does Message Plane support?
Message Plane integrates with the major platforms auto transport brokers rely on. Load board integrations include Central Dispatch and Super Dispatch via API and Chrome extension. Accounting integrates with QuickBooks Online (QBO). They accept credit cards through multiple merchant APIs. For lead sources, they can receive leads via email or HTTPS POST from any lead provider in the format you need. They pride themselves on using up-to-date APIs and can develop custom integrations if your third-party software has an API. Insider tip: Download the free Super Dispatch Connection Chrome extension to post orders and monitor load status directly from Message Plane.
What does Message Plane CRM cost per month?
Pricing is transparent and scales with your team size. Main Cabin (1-10 users) costs $79/user/month. Business Class (11-19 users) drops to $69/user/month. First Class (20+ users) is the best value at $59/user/month. All plans require a $250/month base licensing fee. Optional add-ons include Rapid Pricer AI ($250/month) for automated pricing and Full Integration ($250/month) for advanced third-party connections. For a 5-person team, expect roughly $645/month total. For a 25-person team, roughly $1,725/month. Insider tip: If you're on the edge of a tier (like 10 or 19 users), adding one more user can actually reduce your per-user cost.
Do I need to download an app to use Message Plane?
No app download required. Message Plane is built as a browser-based SaaS platform, so you can access it from any device with internet – Windows, Mac, iPad, Android tablet, or phone. They recommend Google Chrome for the best experience. This means you're always on the latest version with no manual updates. The Message Plane Chrome extension adds popup caller ID integration for even faster record access. Insider tip: Bookmark the login page on your mobile browser for quick access when you're away from your desk.
How do I contact Message Plane support?
Support is available around the clock via email (info@messageplane.com) and support tickets. For immediate questions or sales inquiries, call 1-844-275-8555. Their headquarters is at 1207 Delaware Ave #4442, Wilmington, DE 19806. For technical issues, the support ticket system ensures proper tracking and escalation. They also maintain active social media presence for updates and announcements. Insider tip: The support ticket system is best for complex technical issues that require screenshots or detailed explanation – it creates a paper trail that speeds resolution.
How long does onboarding take?
The standard onboarding process takes 7-14 days to get your entire company fully operational on Message Plane. This includes data migration from your existing system, user account setup, workflow configuration, and team training. They have dedicated staff to guide you through every step. For larger brokerages with complex requirements, it may take slightly longer. For smaller teams with simpler needs, you may be up and running faster. Insider tip: Prepare your existing customer and order data in clean spreadsheets before onboarding starts – it significantly speeds up migration.
Where is Message Plane located?
Message Plane is headquartered in Wilmington, Delaware at 1207 Delaware Ave #4442 (zip code 19806). However, as a cloud-based SaaS platform, their service is available nationwide with no geographic restrictions. The Delaware incorporation provides favorable business law for technology companies. Their development and support teams work to ensure 24/7 platform availability. Insider tip: Delaware HQ means they're Eastern Time – keep that in mind if you're on the West Coast and need to reach someone during business hours.
How secure is my data in Message Plane CRM?
Security is a priority – each client receives their own secured server rather than shared hosting. This provides isolation and protection for your customer data, payment information, and carrier agreements. In 2025, they published a blog specifically on 'Data Security in Auto Transport' highlighting their commitment to protecting sensitive business information. The platform uses modern security protocols for authentication and data encryption. Insider tip: Ask about their backup and disaster recovery procedures during your demo – good CRM security goes beyond just access control.
Is there a contract or can I cancel anytime?
Contact Message Plane directly for specific contract terms as they can vary. They offer a free trial period to ensure fit before committing. Their pricing page links to their EULA and Privacy Policy for full legal terms. Given their focus on customer satisfaction and long-term relationships, they're typically flexible with businesses that communicate their needs. Insider tip: Use the free trial period thoroughly – test your most complex workflows to make sure it handles your edge cases before signing up.
05 December 2025
How do I get started with Message Plane CRM?
Getting started is simple – schedule a free demonstration through their website or call 1-844-275-8555. During the demo, you'll see the platform in action with scenarios relevant to your brokerage. If it's a good fit, you can start a free trial to test it with your team. The full onboarding process takes 7-14 days to get your entire company set up, including data migration, user training, and workflow configuration. They have dedicated staff to guide you through every step. Insider tip: Request a demo during your slowest business hours so your key team members can attend without distraction.
05 December 2025
What makes Message Plane different from other auto transport CRMs?
Several things set Message Plane apart. First, they own and built their electronic signature system in-house – no third-party dependencies. Second, their Rapid Pricer uses proprietary AI and machine learning for 24/7 automated pricing. Third, each client gets their own secured server for maximum data protection. Fourth, they offer a Chrome extension for popup caller ID that auto-populates records when calls come in – eliminating data entry errors. Compare The Carrier ranks them as known for 'simplicity and ease of use' with a 'clean interface.' Insider tip: They've processed 800,000+ transports and delivered 4+ million automated texts/emails – that's real scale and proven reliability.
05 December 2025
What integrations does Message Plane support?
Message Plane integrates with the major platforms auto transport brokers rely on. Load board integrations include Central Dispatch and Super Dispatch via API and Chrome extension. Accounting integrates with QuickBooks Online (QBO). They accept credit cards through multiple merchant APIs. For lead sources, they can receive leads via email or HTTPS POST from any lead provider in the format you need. They pride themselves on using up-to-date APIs and can develop custom integrations if your third-party software has an API. Insider tip: Download the free Super Dispatch Connection Chrome extension to post orders and monitor load status directly from Message Plane.
05 December 2025
What does Message Plane CRM cost per month?
Pricing is transparent and scales with your team size. Main Cabin (1-10 users) costs $79/user/month. Business Class (11-19 users) drops to $69/user/month. First Class (20+ users) is the best value at $59/user/month. All plans require a $250/month base licensing fee. Optional add-ons include Rapid Pricer AI ($250/month) for automated pricing and Full Integration ($250/month) for advanced third-party connections. For a 5-person team, expect roughly $645/month total. For a 25-person team, roughly $1,725/month. Insider tip: If you're on the edge of a tier (like 10 or 19 users), adding one more user can actually reduce your per-user cost.
05 December 2025
Do I need to download an app to use Message Plane?
No app download required. Message Plane is built as a browser-based SaaS platform, so you can access it from any device with internet – Windows, Mac, iPad, Android tablet, or phone. They recommend Google Chrome for the best experience. This means you're always on the latest version with no manual updates. The Message Plane Chrome extension adds popup caller ID integration for even faster record access. Insider tip: Bookmark the login page on your mobile browser for quick access when you're away from your desk.
05 December 2025
How do I contact Message Plane support?
Support is available around the clock via email (info@messageplane.com) and support tickets. For immediate questions or sales inquiries, call 1-844-275-8555. Their headquarters is at 1207 Delaware Ave #4442, Wilmington, DE 19806. For technical issues, the support ticket system ensures proper tracking and escalation. They also maintain active social media presence for updates and announcements. Insider tip: The support ticket system is best for complex technical issues that require screenshots or detailed explanation – it creates a paper trail that speeds resolution.
05 December 2025
How long does onboarding take?
The standard onboarding process takes 7-14 days to get your entire company fully operational on Message Plane. This includes data migration from your existing system, user account setup, workflow configuration, and team training. They have dedicated staff to guide you through every step. For larger brokerages with complex requirements, it may take slightly longer. For smaller teams with simpler needs, you may be up and running faster. Insider tip: Prepare your existing customer and order data in clean spreadsheets before onboarding starts – it significantly speeds up migration.
05 December 2025
Where is Message Plane located?
Message Plane is headquartered in Wilmington, Delaware at 1207 Delaware Ave #4442 (zip code 19806). However, as a cloud-based SaaS platform, their service is available nationwide with no geographic restrictions. The Delaware incorporation provides favorable business law for technology companies. Their development and support teams work to ensure 24/7 platform availability. Insider tip: Delaware HQ means they're Eastern Time – keep that in mind if you're on the West Coast and need to reach someone during business hours.
05 December 2025
How secure is my data in Message Plane CRM?
Security is a priority – each client receives their own secured server rather than shared hosting. This provides isolation and protection for your customer data, payment information, and carrier agreements. In 2025, they published a blog specifically on 'Data Security in Auto Transport' highlighting their commitment to protecting sensitive business information. The platform uses modern security protocols for authentication and data encryption. Insider tip: Ask about their backup and disaster recovery procedures during your demo – good CRM security goes beyond just access control.
05 December 2025
Is there a contract or can I cancel anytime?
Contact Message Plane directly for specific contract terms as they can vary. They offer a free trial period to ensure fit before committing. Their pricing page links to their EULA and Privacy Policy for full legal terms. Given their focus on customer satisfaction and long-term relationships, they're typically flexible with businesses that communicate their needs. Insider tip: Use the free trial period thoroughly – test your most complex workflows to make sure it handles your edge cases before signing up.
Featured reviews
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Message.Plane is among the auto transport broker CRM software we support. We deliver leads instantly and directly to your CRM of choice.
Auto Transport Lead
Auto Transport Lead
.
Easily manage your loads with seamless APIs connections to Message Plane CRM, BATS, Cronetic, and more. Complete every step of the vehicle transport process in a familiar workflow.
Central Dispatch
Central Dispatch
.
This small integration helps message plane crm users automate their businesses greatly by simply populating the record effortlessly, no one ever has issues finding a client or order again.
Chrome Web Store User
Chrome Web Store
.
Maximize efficiency and unlock the full potential of your CRM by connecting Message.Plane with Shipper TMS today. Effortlessly post orders and monitor load statuses.
Super Dispatch
Super Dispatch
.
MessagePlane CRM is known for its simplicity and ease of use. Its clean interface makes it easy for brokers to manage leads and shipments, and setting up a demo is straightforward.
Compare The Carrier
Compare The Carrier
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