Auto transport CRM software in Wilmington, DE providing brokers with lead management, automated dispatch, and carrier tools serving businesses nationwide since 2016.
Message Plane CRM
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About
Message Plane CRM
Message Plane CRM is a specialized customer relationship management platform built exclusively for the auto transport industry, serving brokers, carriers, and dispatchers since 2016 from their Wilmington, Delaware headquarters. The platform has processed over 800,000 vehicle transports and delivered more than 4 million automated texts and emails for their 5,000+ monthly active users across the United States. Message Plane offers comprehensive tools including proprietary electronic signatures, AI-powered pricing with their Rapid Rate system, seamless dispatch integration with major load boards like Central Dispatch and Super Dispatch, automated follow-up systems, carrier management, and QuickBooks integration. The browser-based software requires no app downloads and works across all devices with internet access. Auto transport companies in Wilmington and nationwide benefit from their dedicated onboarding process, typically completed within 7-14 days, and around-the-clock support via email and support tickets.
Message Plane CRM
Electronic Signature and Document Management
Proprietary electronic signature system developed entirely in-house by Message Plane allows auto transport brokers to send contracts, agreements, and BOLs for digital signing directly from the CRM. The integrated document management system stores all files including PDFs, contracts, receipts, and vehicle photos organized by client and order. Invoicing via SMS, email, or fax can be completed with a single click, streamlining the entire documentation workflow for auto transport operations.
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Proprietary Auto Dialer System
Built-in proprietary auto dialer enables auto transport sales teams to dramatically increase call volume and productivity, making hundreds of calls per day instead of dozens. Integrated directly within the CRM platform, the system automatically logs call outcomes, schedules follow-ups, and triggers automated workflows based on call results. The Chrome extension provides incoming call notifications with instant client record pop-ups, eliminating the time spent searching for customer information.
Rapid Rate AI Pricing System
Proprietary artificial intelligence and machine learning pricing solution that operates 24/7 to generate accurate auto transport quotes instantly. The Rapid Rate system analyzes market conditions, routes, vehicle types, and historical data to provide competitive pricing recommendations that help brokers win more business while maintaining profitability. Perfect for auto transport companies processing high volumes who need fast, accurate quotes without manual calculations.
Dispatch and Load Board Integration
Seamless integration with major auto transport load boards including Central Dispatch and Super Dispatch enables brokers to post loads, find carriers, and manage dispatches directly within Message Plane CRM. The official API partnership with Central Dispatch ensures reliable two-way data synchronization, eliminating manual data entry and reducing errors. Auto transport brokers nationwide save hours weekly by managing all dispatch operations from a single unified platform.
Complete CRM Platform Subscription
Full-featured auto transport CRM platform providing brokers with comprehensive lead management, order tracking, carrier databases, and customer communication tools. Designed for auto transport companies nationwide seeking to streamline operations, the platform includes automated email and SMS campaigns, customizable dashboards, calendar management, and task tracking. Browser-based access means your team can work from any device with internet connectivity without downloading separate applications.
Quick Reference Guide
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What to Expect: Common Scenarios
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Featured reviews
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United Freeway Transportation recommends MessagePlane as a preferred CRM.
Best CRM in the Game! Specifically designed for Auto Transport Brokers!
MessagePlane has made it much easier to keep conversations organized across our team. We’re no longer digging through emails or texts to see what was said to a client. Everything is logged, searchable, and actually useful day to day
We switched to Message Plane CRM after trying several other platforms, and the difference is night and day. Lead tracking, dispatching, and carrier communication are now centralized in one system. The automation features save us hours every week, and it’s much easier to keep clients in the loop.
Using Message Plane CRM has streamlined our workflow. All customer interactions and documents are organized in one place, and the reporting tools give us better visibility into our operations. The ability to customize dashboards has been especially helpful for our dispatch team.
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